So I was agonizing over the lack of broadband internet. For several days after the power came back, there were only two lights on the modem. There should be four. Kept calling Cable & Wireless but "all our agents are busy serving other customers" was what I kept getting.
Persevered today again, and finally got through. They had a recording saying there was a problem and they were working with the overseas supplier to rectify it. I asked the dude if we were affected, he said no. Then walked me through everything to make sure everything was hooked up okay.
He asked about the telephone cord from the splitter to the back of the modem....huh? What cord? There is no cord plugged into the back of the modem. So there it was, dangling from the splitter...NOT attached to the modem. So, problem solved. I said to the dude that he must get these silly calls all the time. He said he was just glad that the problem could be solved. I then told him that I was sure that after he put down the phone from me, he was going to relate the story to his colleagues, laughing. I wouldn't blame him!
Posted by yamfoot at August 25, 2007 01:03 AMLol, I remember looking at the modem and only seeing two lights also, grief.
The cable and wireless technicians usually get impatient with me. "Sorry sir, our support team is not equipped to handle windows vista queries of that nature"
Sigh..
oh...so that was the problem....tsk tsk tsk...So I had to read it here, huh...
Posted by: Patch at August 27, 2007 12:43 PM